Acceptable Use Policy

This Acceptable Use Policy (AUP) applies to every BotBeaver customer and authorized user. Violations may lead to suspension or termination without refund.

1. Prohibited uses

• Illegal activity, fraud, phishing, or social engineering
• Unsolicited bulk SMS, calls, or email in violation of TCPA, CAN-SPAM, or state telemarketing law
• Adult sexual content, weapons trafficking, illegal drugs, or categories banned by major telephony or messaging platforms
• Harassment, hate speech, or threats
• Impersonating a human when a user asks whether they are speaking with AI, or disabling required AI disclosures
• Uploading malware or attempting to probe, disrupt, or overload BotBeaver systems
• Processing PHI without a signed BAA and approved configuration
• Using the service to make medical, legal, or financial decisions for consumers without qualified human oversight

2. Messaging and calling

• Maintain lawful opt-in records for outbound SMS and marketing email.
• Honor STOP, unsubscribe, and do-not-call requests promptly and keep suppression lists current.
• Configure call-recording, two-party consent, and AI disclosures where required.
• Comply with carrier, CPaaS, and platform policies (including Meta messaging policies when those channels are connected).

3. Regulated industries

Law firms, healthcare providers, and other regulated businesses must ensure agent copy complies with advertising and professional rules. BotBeaver does not provide legal, medical, or financial advice.

4. Content and data

You may not upload content you do not have rights to use or that infringes intellectual property. You are responsible for the accuracy of knowledge you supply to agents.

5. Reporting

Report abuse to privacy@botbeaver.ai or abbasqureshi@botbeaver.ai.