Refund Policy

This Refund Policy explains when BotBeaver LLC refunds fees. It supplements your order form and Terms of Service.

1. Setup fee and 14-day go-live

For inbound engagements that include a documented 14-day go-live target, if we fail to deliver the scoped go-live within 14 days after we receive all required customer materials and access (scripts, knowledge, phone or domain access, CRM credentials), you may request a refund of the setup fee for that scoped engagement.

• Delays caused by missing customer content, delayed approvals, third-party account holds, or scope changes do not trigger the setup-fee refund.
• The go-live clock starts when both parties agree in writing (email is sufficient) that prerequisites are complete.
• Refund requests must be emailed to abbasqureshi@botbeaver.ai within 14 days after the missed go-live date.

2. Subscription fees

Unless an order form states otherwise, monthly subscription fees are non-refundable once a billing period starts. Unused conversation capacity does not roll over unless stated in writing.

3. Merchant of Record

Card payments are processed by our PCI-DSS-compliant Merchant of Record, named on your invoice. Approved refunds are issued through that MoR to the original payment method within 5–10 business days after approval. Your bank or card issuer may add processing time.

4. Chargebacks

Please contact us at abbasqureshi@botbeaver.ai before filing a chargeback so we can resolve the issue. Unfounded chargebacks may result in account suspension.

5. Contact

abbasqureshi@botbeaver.ai